How we handle your information.
Short version: we collect only what we need to answer your inquiry and do the work, and we do not sell it.
This policy explains what Pro31 Solutions collects when you use this website or engage us for services, how it is used, and the choices you have. It applies to pro31solutions.com and to our direct business communications.
1. Who we are
Pro31 Solutions is a technology and operations consulting business based in Lorena, Texas, operating as Pro31 Solutions, LLC. For any question about this policy, contact us at shaunta@pro31solutions.com or 254.716.5872.
2. What we collect
Information you give us directly: your name, email address, phone number, company name, and whatever you write in the contact form or send us by email.
Information collected automatically: standard web analytics such as pages viewed, approximate location, referring site, browser, and device type. We use Cloudflare Web Analytics, which does not use cookies.
Information we encounter during an engagement: access to systems, documents, and data you grant us in order to perform the work.
3. What we do not collect
We do not ask for, and you should not send us, payment card numbers, Social Security numbers, or patient health information through the website contact form.
If an engagement requires access to regulated data such as protected health information, that is handled under a separate written agreement, not through this site.
4. How we use it
To respond to your inquiry and schedule a conversation.
To perform and document the services you engage us for.
To send occasional updates about our services, only where you have asked to receive them. Every such message includes a way to stop receiving them.
To improve the website and understand which content is useful.
5. What we never do
We do not sell, rent, or trade your personal information.
We do not put client data into third-party AI tools unless that specific use has been agreed in writing with you first, and never where it would breach a confidentiality obligation or a regulation that applies to your business.
6. Who else sees it
Service providers who help us operate, such as our email provider, website host, scheduling tool, and analytics provider. Each receives only what it needs. Our current providers are Google Workspace (email and scheduling) and Cloudflare (website hosting and analytics).
Anyone you explicitly ask us to share with, such as a vendor we are negotiating with on your behalf.
Authorities, where the law requires it.
7. How long we keep it
Inquiry records are kept for 1 year unless you ask us to delete them sooner. Engagement records and documentation are kept for 3 years after the engagement ends, for reference and for our own legal and tax obligations.
8. How it is protected
Access to client systems and data is limited to what the work requires, accounts are protected with multi-factor authentication where the system supports it, and credentials are stored in a password manager rather than in email or documents.
No system is perfectly secure. If a breach affects your information, we will notify you without undue delay and in line with Texas breach-notification law.
9. Your choices
You may ask us what we hold about you, ask us to correct it, or ask us to delete it, by writing to shaunta@pro31solutions.com. Depending on where you live, you may have additional rights under state or national law.
10. Cookies
This site uses no cookies beyond those required for it to function. Our analytics, Cloudflare Web Analytics, does not use cookies.
11. Children
This site is intended for business use and is not directed to children under 13. We do not knowingly collect information from them.
12. Changes to this policy
If this policy changes materially we will update the date at the top of this page and, where the change affects an active engagement, tell you directly.